Pet Supplies Frequently Asked Questions | PawCounter Help
What types of products do you offer?
PawCounter.com specializes in a curated selection of high-quality pet products. Our offerings include nutritious dog food, such as Against The Grain's 100% Duck Wet Dog Food, and durable containment solutions like Essential Pet's Heavy Duty Wire. Each product is selected with a focus on enhancing the safety and well-being of pets.
How do I know if a product is suitable for my pet?
We prioritize your pet's safety and well-being by providing detailed product descriptions and specifications. It is advisable to review these details and consult with your veterinarian if you have specific concerns regarding your pet's dietary needs or safety requirements.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Certain items, such as perishable goods, cannot be returned. For more information, please refer to our return policy.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Generally, domestic orders within the United States arrive within 3-7 business days after processing, which typically takes 1-2 business days. International orders, where applicable, may take longer due to customs clearance.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your shipment and estimate its expected delivery date.
What should I do if my order arrives damaged?
If your shipment arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution. Photographic evidence of any damages may be required for insurance purposes.
Do you offer international shipping?
No, at this time we do not offer international shipping.
How can I contact customer support?
You can reach our customer support team via email at info@pawcounter.com. We are here to assist you with any questions or concerns regarding your order or our products.